Tip of the Day

Lorem ipsum dolor sit amet.

Close [x]

US Visitors

Categories

CLICK TO SEE OUR TIP OF THE DAY!

The message is never lost

The Telesales Pocketbook

The Telesales Pocketbook

Enlarged image

View Extract

List Price: £8.99
Paperback
1870471393
9781870471398
105 x 148 mm

Please note, this title is not currently available in paperback format but you can buy the e-book version here.


Authors: Peter Wyllie
The Telesales Pocketbook is full of advice and good ideas for everyone who uses the phone to generate sales and there are also useful tips for managers of telesales teams. Thousands of sales people and sales managers have attended the author's lively and humorous sales and management seminars. His firm grasp of both theory and practice is clearly evident in this Pocketbook. He begins by looking at attitudes, interpersonal skills and preparation. Next he looks at the psychology of selling before mapping out the four key steps to making the sale. In the chapter on 'reducing resistance' four basic personality types are profiled and in each case the author gives suggestions for winning them over. There are also sample question-and-answer sessions, between prospect and salesperson, to demonstrate how to deal with a range of concerns. Practical and informative.

 


Additional Information:
Related subjects: Sales & Marketing