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Managing Difficult Participants Pocketbook

Managing Difficult Participants Pocketbook

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List Price: £7.99
Paperback
1903776813
9781903776810
105 x 148 x 7 mm

Authors: John Townsend
Replacing The Challengers Pocketbook, this is a collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as 'blockbusting', 'psychological judo', 'reframing', 'self-revelation' and 'confrontation'. Cartoons of the characters add to the humorous approach and there are four mini case studies.

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Additional Information:
Related subjects: Training Communication