Tip of the Day

Lorem ipsum dolor sit amet.

Close [x]

US Visitors

Categories

CLICK TO SEE OUR TIP OF THE DAY!

The message is never lost

Telephone Skills Pocketbook

Telephone Skills Pocketbook

Enlarged image

View Extract

List Price: £8.99
Paperback
1903776848
9781903776841
105 x 148 mm

Authors: Mary Richards
The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport, favourite bad habits and how to avoid them, how to take control of a call, how to keep customers happy, and more. There are separate chapters on receiving and making calls. The former includes 10 easy ways to give your caller a bad experience and 10 easy ways to give your caller a good experience. The latter explains how to get through to people and get the information you need, as well as how to complain and negotiate on the 'phone. In conclusion, the author sets out the rules for becoming a telephone 'super-user' and for fulfilling the super-user's oath: 'I will be in charge and make the 'phone work for me; I will seek out time-eaters and destroy them; I will use super-user control techniques at all times'. For more on using the telephone as a selling tool, see The Telesales Pocketbook.

Buy the ebook here or click 'Add to Cart' below if you wish to buy the paperback.



Add to cart

Additional Information:
Related subjects: Communication Sales & Marketing