New Titles and New Editions
Training Evaluation Pocketbook
£8.99 | 30 Apr 2014 | 9781906610692 |105 x 148mm
Tips, tools and techniques on how to measure the impact of training
£8.99 | 01 Apr 2014 | 9781906610685 |105 x 148mm
Tips, tools and techniques for team leaders, supervisors and people managers at all levels of the organisation.
£8.99 | 01 Jan 2014 | 9781906610616 |105 x 148mm
Tips, tools and techniques to help you grow in confidence, grasp life's challenges and fulfil your ambitions.
£8.99 | 20 Dec 2013 | 9781906610623 |105 x 148mm
Tips and strategies for acquiring, developing, valuing and retaining customers in a multi-channel environment.
Customer Service Pocketbook
£8.99 | 01 Oct 2013 | 9781906610555 |105 x 148mm
Tips, tools and techniques for everyone who contributes, directly or indirectly, to ensuring that the customer comes first.
£8.99 | 01 Aug 2013 | 9781906610548 |105 x 148mm
Techniques, tips and tools for trainers, instructors, teachers and group leaders
Key Account Manager's Pocketbook
£8.99 | 26 Sep 2013 | 9781906610593 |105 x 148mm
Tips, techniques and tools for those who want to keep and develop business with important customers