New Titles and New Editions
Handling Complaints Pocketbook
£8.99 | 30 Apr 2015 | 9781906610562 |105 x 148mm
Tips, tools and techniques to develop a complaints strategy and turn complainers into loyal customers
£8.99 | 31 March 2015 | 9781906610838 |105 x 148 x 7mm
Tips, tools and techniques to build and maintain successful relationships that will enhance your professional and private life.
£8.99 | 04 Mar 2015 | 9781906610760 |105 x 148 x 7mm
Tips, tools and techniques on how to establish rapport, deal with different personalities, handle resistance and, crucially, get a decision.
Learning Needs Analysis Pocketbook
£8.99 | 15 Jan 2015 | 9781906610715 |105 x 148mm
Tips, tools and techniques to identify where your people need to be, in order to reach both individual and strategic goals.
Transformative Change Pocketbook
£8.99 | 05 Nov 2014 | 9781906610753 |105 x 148mm
Theory, tips and tools for those managing or leading transformative changes in organisations big or small.
£8.99 | 05 Nov 2014 | 9781906610630 |105 x 148mm
Tips, techniques and tools for all those involved in the marketing process- research, strategy, planning and tactics.
Energy & Well-Being Pocketbook
£8.99 | 15 Sep 2014 | 9781906610746 |105 x 148mm
Tips, tools and techniques to boost your energy, drive and enthusiasm at work.
Business Planning Pocketbook
£8.99 | 31 Aug 2014 | 9781906610722 |105 x 148mm
Tips, tools and techniques for all those who need to understand the components of a business plan.
£8.99 | 31 Aug 2014 | 9781906610784 |105 x 148mm
Tips, tools and techniques to ensure you select the best people and avoid costly recruitment mistakes.