New Titles and New Editions
The Customer Service Pocketbook
£8.99 | 10 Oct 2013 | 9781906610555 |105 x 148mm
The Key Account Manager's Pocketbook
£8.99 | 01 Oct 2013 | 9781906610593 |105 x 148mm
Tips, techniques and tools for those who want to keep and develop business with important customers
The Trainer's Pocketbook
£8.99 | 01 Sep 2013 | 9781906610548 |105 x 148mm
Techniques, tips and tools for trainers, instructors, teachers and group leaders
£8.99 | 30 Jun 2013 | 9781906610524 |105 x 148mm
Describes how to develop and embed sustainability practices that generate long-term benefits for all
Performance Management Pocketbook
£8.99 | 01 Mar 2013 | 9781906610531 |105 x 148mm
Performance Management is about getting results, getting the best from people and helping them to achieve their potential. This second edition of the Performance Management Pocketbook explains all.
£8.99 | 01 Nov 2012 | 9781906610463 |105 x 148mm
Written for leaders at all levels, strategic, organisational and team level. The Leadership Pocketbook explains how to inspire, influence, deal with change and achieve objectives.
Body Language Pocketbook
£8.99 | 10 Aug 2012 | 9781906610210 |105 x 148mm
A pocketful of tips on how to interpret and use body language to sharpen your communication skills
Writing Skills Pocketbook
£8.99 | 2 April 2012 | 9781906610456 |105 x 148mm
How to write easily and clearly so your readers understand you every time.