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Be honest, we all have them and, of course, we see them in other people: blocks that prevent us from listening well. This Pocketbook, now published, lists the most common blocks and offers ‘sound’ advice on how to counter them.

“Many books have been written on this subject, and then this one comes along: practical, thought-provoking and a brilliant guide to follow on a daily basis. It’s jam-packed with content that perfectly captures the essence of effective listening. Bound to make an impact.”

Kaine Davidson, People Development, OD Manager, Veolia UK & Ireland

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