Welcome to 2011! This blog is published on the first working day of the New Year, so we have culled five Management New Year’s Resolutions from our Management Pocketbook library.
Resolution 1: Evidence-Based Decision-Making
After all, what is the alternative to evidence-based decision-making? Decision-Based Evidence Making
`Take nothing on its looks; take everything on evidence. There’s no better rule.’
Image of Francis L Sullivan as Jaggers in the 1946 movie by David Lean – if you’ve never seen it, do so this year.
So, resolve never to make an important decision without first critically reviewing all of the evidence available to you.
Resolution 2: Reduce Reuse Recycle
For a manager, this year is likely to be one with resources at their tightest. So use what you have well. Think carefully about every commitment to reduce what you do; look for solutions that already work and make sure you put redundant resources to good use in a new context.
Photo by i-am-marvin.
So, resolve not to squander anything of value.
Resolution 3: Make a Difference
How much did you achieve in 2010? Seth Godin, in his blog, asks what did you ship (or get out of the door) in 2010 and he’s right: answering that question is an uncomfortable exercise if you are rigorous in excluding the near misses and outright failures to deliver. Accept no excuses from yourself.
Now, resolve to make a real difference this year; face your demons and get things done. And reading Seth’s blog will be a great stimulus.
Resolution 4: Treat your Customers like Kings and Queens
Management Pocketbooks has five excellent pocketbooks in its Customer Care category, but if you boil all the advice down to two words, it’s these: ‘just care’.
If you are in the business of serving people or creating products for them, this is what you have chosen, so, resolve to put up or shut up. Treat every customer as you would wish to be treated when you are at you most demanding and unreasonable.
And, for the ultimate in customer care training, this column will be buying the Remastered DVD box-set of Fawlty Towers.
Resolution 5: Chill Out
Relax. Get more done by stressing less. Make time for more of what you enjoy and the people you really love. Find ways to discharge the pressures and tensions of your working life and give yourself more energy in the process.
So, resolve to be more mellow and easier to be with.