Outsourcing feels like it’s been around forever. And doubtless, as an adjunct to business operations, it has. But, as a widely-used business strategy, it really only dates to the 1980s.
Since then, outsourcing has become a vital option for large and small business, and for many public services too.
So, what is outsourcing, why do organisations use it as much as they do, and what are the risks?