The August 2011 edition of Training Journal focuses on the topic of engagement. One of the most challenging aspects for managers is when they want to generate employee engagement, but encounter resistance. Luckily, there is a Pocketbook dedicated to handling resistance.
Mike Clayton, author of The Handling Resistance Pocketbook, has written an article ‘Resistance to Engagement’ that builds on the onion model described in the book, to discuss why people sometimes resist such an obviously ‘good thing’.
The book contains three versions of the model, for contexts of resistance to ideas, resistance to change and sales objections. Mike has developed a new version for this article.
Training Journal is a subscription only magazine, and access to the full article archive on their website also requires a subscription. It is an excellent journal and, if you are a trainer or you commission training, reading it will be a valuable part of your CPD.
However, the subscription model means that any people interested in my article won’t be able to access it, so Mike has put it onto his Handling Resistance blog, in two parts…
Resistance to Engagement
People want to be engaged. They want to be treated fairly, to be consulted about what is happening, and to feel valued and supported. Yet employee engagement initiatives often meet with scepticism, resistance and even hostility. Why is this? Can we understand the source of the resistance and build on this understanding to create positive ways to handle it?