Total Quality Management, or TQM, is more than ‘just’ a quality initiative. It is an approach to management that cuts across all aspects of an organisation. It has a deep story that stretches back to the 1920s and beyond, yet its principles are as relevant today as they have ever been.
While some of our Big Ideas came to the world of management and made themselves relevant there, Total Quality Management started in the business world. And here it remains.
