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Millennials and Post Millennials – or Generations Y and Z

Millennials and Post-Millennials

MillennialsFirst, the millennials entered the workplace and now they are taking leadership roles.

Post-MillennialsAnd now their successors are coming too: the Post-millennials.

But who are the millennials and post-millennials. And what do they want?

The generational certainties that organisations have understood so well are becoming more complex as the early millennials are starting to make decisions, and the first post-millennials are entering into the workplace. But if you want to look to sociologists for answers, you’ll find they are most clear.

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Globalisation: Business, Politics, and Economics

Globalisation
Globalisation
Globalisation

In the early days of 2019, one Big Idea looks a little shaky. Ten years ago, its status seemed assured. Now its future is not so clear. What is Globalisation, and what is its future?

Sadly, I have no crystal ball, so any comments I make about the future of globalisation will be nothing more than opinion. But I can, at least, tell you a little about what this big idea is, and what it means for managers.

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Six Sigma – Reducing Defects

Six Sigma
Six Sigma
Six Sigma

In the world of quality, Six Sigma is one of the biggest names. Total Quality Management (TQM) may aim for zero defects. But Six Sigma aims to reduce defects down to a statistical blip – arguably a more realistic enterprise.

What makes Six Sigma such a compelling proposition is the vast asset base of tools and process that accompany the core idea. What makes it a big idea is the impact it has had on manufacturing, combined with its wider potential in other domains.

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NLP – Neuro Linguistic Programming

NLP - Neuro Linguistic Programming
NLP - Neuro Linguistic Programming
NLP – Neuro Linguistic Programming

Sometimes a big idea comes along that really does feel new. And, in the early 1970s, that was Neuro Linguistic Programming, or ‘NLP’.

However, like many big ideas, NLP had its antecedents. It was built on the foundations set by others. But what it did was combine many things into a new framework. Some were well-understood. And others arose from the direct research of its founders and the people who followed them.

The name, Neuro Linguistic Programming roots it into its 1970s origins. And many of the ideas now seem familiar. Indeed, we have covered a fair few of them in earlier Pocketblogs. But now seems a good time to take a broad overview of the whole of NLP.

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Marketing Automation – Automated Personalisation!

Marketing Automation

Marketing AutomationThe explosion in online business and the effectiveness of Software as a Service have created a new boom: Marketing Automation. This allows marketers to address prospective customers almost personally. But to do so in a way that scales with your business.

It sounds almost too good to be true. So, what is marketing automation, and how does it work?

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The OODA Loop – Colonel John Boyd’s Insight

The OODA Loop
The OODA Loop
Colonel John Boyd’s OODA Loop

The OODA Loop is is an idea that arose within the US military in the 1960s. It was developed by Colonel John Boyd. But the principles are broader than military theory, and managers can get a lot from them.

When I first learned about the OODA Loop, there was very little available to read about it. A few highly technical papers by military strategists, and copies of Boyd’s original seminar notes.

Now, there is a lot more available on the web. But almost all of it still focuses on the military applications. I want to see what the OODA Loop offers us more widely.

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Customer Care – Beyond Customer Service

Customer Care - More thanCustomer Service
Customer Care - More than Customer Service
Customer Care – More than Customer Service

It always seems to me that, to give good customer care, you need to, well… care.

Once you truly care about your customer, the rest comes sort of naturally. It’s built into our human wiring.

So, what is customer care, and how should it differ from ‘mere’ customer service?

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Urgent and Important – The Eisenhower Matrix

Urgent and Important - The Eisenhower Matrix

Urgent and Important - The Eisenhower MatrixThe distinction between urgent and important is an essential one. It’s a staple of time management, and rightly so.

It was first popularised by President Dwight D Eisenhower, but has been picked up by generations of productivity advisors. When you understand what is important, and distinguish those things from others that are merely urgent, you gain real control of how you use your time.

So, urgent and important – or more properly, the distinction between them – is truly a big idea.

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Mentoring – Passing on the Benefit of Your Experience

Mentoring - Passing on the Benefit of Your Experience

Mentoring - Passing on the Benefit of Your ExperienceThese days, mentoring is defined – more often than not – in distinction to coaching.

That’s easy to do, but if I were to do so, it would pre-suppose that you know what coaching is. And you may do. But, what if you don’t?

I have set myself the task of describing mentoring without mentioning coaching again in this article.

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Positive Organisational Scholarship

Positive Organisational Scholarship

Positive Organisational ScholarshipThe easiest way to understand Positive Organisational Scholarship is to think of it as the systematic study of Positive Psychology, at the level of an organisation. And, if you need a primer on Positive Psychology, take a look at our article.

A lot of the formal descriptions of Positive Organisational Scholarship (POS) use dry academic language. Put simply, it’s the study of what makes members of an organisation perform at their best levels, by focusing on what they do well.

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