About our authors

PenPaper_IconAbout our authors

Knowing your subject is one thing; being able to pass on that information effectively is another. Our authors rise to this challenge, communicating their vast knowledge and experience in a clear, concise and inspiring style. They have broad experience of working in-house or as consultants, both in the UK and worldwide, in fields that include training, learning and development, coaching, mentoring, human resources and management. Many are regular speakers at international conferences and seminars.

Meet some of our authors:

Boden AAngelena Boden has been a freelance trainer in people behaviour related subjects for over 30 years. Her specialisms are in conflict resolution, handling complaints, reputation management, customer service and interpersonal skills. She is the author of the following Pocketbooks: Handling Complaints, Problem Behaviour and Thinker’s.
Contact
Email: bodenangelena@gmail.com
Website www.angelenaboden.com
Boardman R (2014)Richard Boardman With over 25 years in HR, OD and training, Richard now specialises in conflict resolution and mediation. He has developed a series of training programmes to develop mediation skills both for those looking to act as formal mediators and for line managers who just want some conflict resolution tools in their toolkit. He is the co-author of the Mediation Pocketbook.
Contact
Email: richard@2macs.com
Website: www.2macs.com
Burn GGillian Burn is the author of the NLP Pocketbook and the Energy and Well-being Pocketbook. She is Director of Health Circles Ltd, providing training and consultancy services focusing on improving health and quality of life for individuals and companies nationwide. Her background is in the health field, spanning over 30 years and she is also a master practitioner in Neuro-Linguistic Programming (NLP) Time Line Therapy® and is a licensed instructor with Tony Buzan for training in Mind Mapping® techniques. In addition, Gillian is a licensed instructor in Body Control Pilates® with the Body Control Pilates Academy.
Contact
Email: gillianburn@healthcircles.co.uk
Website: www.healthcircles.co.uk
Chapman MMargaret Chapman is one of the first applied psychologists in the U.K. to research, write about and develop EQ. She is passionate about sharing her work and has delivered masterclasses on mindfulness and EQ to a range of audiences nationally and internationally. Margaret serves on the editorial boards for Coaching at Work and Coaching: An International Journal of Theory, Research and Practice. She is the author of the Emotional Intelligence Pocketbook.
Clayton M photoDr Mike Clayton has worked with a wide range of organisations in the private, public and voluntary sectors. He is a freelance speaker, advisor and trainer helping managers to assert themselves confidently, use their time efficiently, communicate effectively and understand the human dynamics of their work environment. He is the author of the Management Models Pocketbook and the Handling Resistance Pocketbook. Mike also writes and edits the Pocketbook blog and is author of the Quick Tips for Managers e-book, a compilation of around 30 of the blog posts.
Contact
Email: mike@mikeclayton.co.uk
Website: www.mikeclayton.co.uk
Collins StellaStella Collins is a passionate advocate for enhanced communication skills. With 16 years’ experience in the IT industry and 12 years in L&D, her company, Stellar Learning, transforms training particularly if it’s tough, technical or tortuous. She speaks regularly at conferences, is a writer for training publications and consults internationally on communication skills for SME and blue chip clients. She is the co-author of the Writing Skills Pocketbook and the Webinars Pocketbook.
Contact
Email: stella@stellarlearning.co.uk
Website: www.stellarlearning.co.uk
Curl. B cBeth Curl Founder of Hyproformance Ltd. With 25 years as a management development consultant in the private and public sectors, Beth has distilled out key principles for communicating clearly in writing. Her goal is always to get the desired response from the reader, whilst making the task of writing easier and faster. She is the co-author of the Writing Skills Pocketbook.
Contact
Email: beth.curl@hyproformance.com
Website: www.hyproformance.com
Donovan P croppedDr Paul Donovan School Director of Teaching and Learning at the School of Business and Law, NUI, Maynooth. Paul has delivered executive development programmes in over 15 countries. He has written several peer reviewed articles and over 10 books in training and general management. Together with John Townsend he has written several Pocketbooks: Facilitator’s; Learning Needs Analysis; Training Evaluation and Transfer of Learning.

Eggert MThe late Max A Eggert was Chief Psychologist with Transcareer, an international management psychology consultancy. He was a prolific author, with several of his titles translated into multiple languages and some are on the recommended reading lists of top universities worldwide. He wrote six pocketbooks in total: Absence Management, Assertiveness, Body Language, Managing Your Appraisal, Motivation and Resolving Conflict.

English P PhotoPeter English has more than twenty years’ experience of helping people to achieve their potential and get the most out of their working lives. For the past eighteen years he has run his own consultancy practice and has trained and coached thousands of people in how to be more effective in their dealings with others. Author of the following Pocketbooks: Confidence, Tackling Difficult Conversations and Succeeding at Interviews.
Contact
Website: www.peterenglish.co.uk
erik-de-haan-2016-snippedErik de Haan, author of Team Coaching Pocketbook, is Director of the Ashridge Centre for Coaching and also Professor of Organisation Development & Coaching at the VU University of Amsterdam.  He has written more than 150 articles and eleven books in different languages, among which are Fearless Consulting (2006), Relational Coaching (2008), Supervision in Action (2011), The Leadership Shadow (2014, with Anthony Kasozi) and Being Supervised—A Guide for Supervisees (2015, with Willemine Regouin). He serves on the editorial boards of several peer-reviewed journals, such as the Journal of Philosophy of Management and APA’s Consulting Psychology Journal.
Contact
Email: erik.dehaan@ashridge.org.uk
Website: www.erikdehaan.com
Macnaughton A 2014Audrey Macnaughton the co-author of the Mediation Pocketbook cut her teeth in operational management roles before moving into learning and development and eventually setting up her own business. Developing people so they can actively engage with and resolve conflict is very much part of her philosophy and Audrey has worked to ensure a range of organisations have this ‘mediation capability’.
Contact
Email: audrey@2macs.com
Website: www.2macs.com
McManus S Aug 2013Sean McManus writes inspiring books about business and technology. He works with the world’s leading technology companies, helping them to talk to their customers. He is co-author of the Customer Service Pocketbook and the Interviewer’s Pocketbook, his magazine contributions have appeared in Marketing Week, Customer Loyalty Today and Business 2.0 among others.
Contact via his website: www.sean.co.uk
Richards M colourMary Richards Many years of designing and delivering training to public and private sector organisations have provided Mary with a wealth of experience which she now uses to create business skills publications and resource materials for trainers. Mary actively explores the links between the mind, the emotions, and the body’s structure and energy systems. She is the author of the Stress Pocketbook and Telephone Skills Pocketbook.
Neil Russell-Jones is an author and a consultant. He has written many books and papers on business subjects. Pocketbook titles include: Business Planning, Managing Change, Decision Making and Strategy. He has worked worldwide with a range of organisations assisting them to improve their performance. Neil is a regular international speaker and has often appeared on radio and TV.
Contact
Email: n.r.jones@icloud.com
Townsend photoJohn Townsend is the author of the Trainer’s Pocketbook, the very first title we published and still a best seller today! His lively approach to training underpins the Pocketbooks publishing philosophy. He has built a reputation as a leading trainer of trainers, founder of the highly-regarded Master Trainer Institute, a total learning facility located just outside Geneva which draws trainers and facilitators from around the world. John’s other Pocketbooks are: Creative Manager’s; Facilitator’s; Interviewer’s; Learning Needs Analysis; Manager’s; Managing Difficult Participants; Presentations; Training Evaluation and Transfer of Learning. His many trainer activities are captured in the Blue, Green and Red Pocketfiles.

To find out about any of our other authors, click on the SEE EXTRACT link which is found on every pocketbook webpage (below the book’s cover image).  At the end of each short extract there is a page entitled ‘About the Author’.