Help / FAQs

Help/FAQs

What are my options for ordering books?

You can order securely online or, if you prefer, offline by email, post, fax or phone (see contact us).

How can I buy your products in electronic format?

There are two options:

1. Downloadable e-books: all of our pocketbooks are in ‘e’ format and are available for immediate purchase and download from this website. They are suitable for just about any device – desktop, tablet or smart phone. Full details here.

2. Subscription (multi-user licence): organisations can take out an annual subscription to the entire Management Pocketbooks’ digital library (or part of it).  The ePocketbooks are in PDF format and are supplied on CD ready to be uploaded to your LMS or staff intranet.

How can I pay for the books?

You can pay by credit or debit card (VISA, Mastercard, Switch, Amex).

Can I return the books if they are not suitable?

Yes, we have a refund policy. We cannot, however, accept ebook returns.

Do I get a discount if I order several books?

Yes, we offer good discounts when you order 10 or more books at one time. See discounts & offers. Does not apply to ebooks.

Will I incur delivery charges?

Yes, the rates are shown here. Ebook downloads do not incur delivery charges.

How long will the books take to reach me?

For UK deliveries, expect to receive your books within five working days. For overseas deliveries, see here or contact us.

I need the books in a hurry. What do I do?

When checking out you will need to select the appropriate delivery option. Alternatively, contact us to discuss the options for express delivery, UK and overseas.

What if my books don’t arrive?

Contact us at any time if you are concerned about your order. We will despatch your books promptly but delays can occur further down the line, outside of our control.

What if I receive the wrong book?

Oops! Occasionally this happens. Contact us and we’ll put the matter right immediately without you incurring any extra cost.