The Pocket Correspondence Course ran as a series of 72 blogs over 18 months (January 2013 – June 2014). It was designed to build up an extended course in management covering many of the basic topics a new manager will want a grounding in.
You can dip into it to read the subjects that interest you, or you can follow the course, right from the start. If you do that, you may want a course notebook, for the exercises and any notes you want to make.
The Six Sections
- Personal Effectiveness*
- Communication Skills*
- Basic People Management
- Applied People Management Skills
- Organisational Management: Core Business
- Organisational Management: Business Assets
* We have collated the blogs from the Personal Effectiveness and Communication Skills sections, along with a few other blogs, into an ebook, Quick Tips for Managers: Personal Skills.
Personal Effectiveness
- Self Confidence
- Personal Impact
- Assertiveness
- Type A and Type B
- John Adair’s Four-D System
- Manage Stress at Work
- An Introduction to NLP Skills
- Decision Making
- Career Development
- Learning
- Being Organised
- Personal Reputation
- Starting in Management
Communication Skills
- Listening
- Getting in Sync with Rapport
- Words, Voice, Expression, and What? (The Mehrabian Myth)
- Questions, Questions, Questions
- Four Step Negotiation
- Presenting Effectively
- Making Meetings Work for You
- The Interview Process
- The Three Powers of Persuasion
- Report and Proposal Writing Still Matters
- The Worst Form of Communication
- Transactional Analysis for Managers
- How to Manage a Challenging Conversation
Basic People Management
- Setting Good Goals
- Feedback Mandatory
- Delegation: Double your Capacity
- Coaching: A Manager’s Best Tool
- Dealing with Difficult Behaviour
- Appraisal Time: a Polemic
- Training & Development: What a Manager Needs to Know
- Styles of Management
- Situational Leadership
- What Motivates your Team Members?
- Motivational Needs (David McClelland)
- Victor Vroom and Why Motivation Goes Wrong
Applied People Management Skills
- Forming, Storming, Norming: The Tuckman Model of Group and Team Development
- Meredith Belbin’s Team Roles Model
- Howard Gardner’s Theory of Multiple Intelligences
- The Synectics Problem Solving Process
- Creativity
- Team Decision Making
- Leadership Challenge
- Team Building
- Lewin, Bridges, and the Phases of Change
- Scott and Jaffe: The Change Grid and How we Respond to Change
- Resistance to Change
- Handling Conflict
Organisational Management: Core Business
- The Value Chain
- How to Get purchasing Right
- Lean Thinking
- Process Map
- SWOT, PESTLE, and Waterfall Analysis
- Business Strategy Tools
- Vision, Mission, and Values
- Project Lifecycle
- The Triple Constraint
- Stakeholder Management
- The Critical Path
- The Gantt Chart
- Risk Management
