Managing Difficult Participants Pocketbook

John Townsend

£9.99

This book is available in the format(s) shown below. Please choose paperback or ebook and select your quantity:

Please note: Some titles are available as ebook only. Only a single copy of an ebook can be added to your basket. For multiple copies of ebooks please contact us.
£9.99
Our eBooks are protected by Digital Rights Management. To read them you need an Adobe ID and the free file reader software. See About the eBooks for full instructions. (NB - You cannot read our eBooks in Adobe Reader.)

Description

A collection of 24 portraits of ‘difficult’ participants encountered on training courses and at meetings.

Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as ‘blockbusting’, ‘psychological judo’, ‘reframing’, ‘self-revelation’ and ‘confrontation’.

Cartoons of the characters add to the humorous approach and there are four mini case studies.

 

Product Details

Author

John Townsend

Formats Available

paperback, ebook

Publication Date

2011

Paperback Pages

96

Paperback Dimensions

105 x 148 x 7 mm

Paperback ISBN

978 1 906610 29 6

eBook ISBN

9781907078590

Endorsements

“All the challengers I have met with are in here – and so are articulate, well-practised and pragmatic replies.”
Peter Thomas, Manager, UKBS Career Development and Training

“I loved the book. It shows such a great variety of ways to deal with challengers that everyone will find approaches which will fit their style.”
Dr. Martin Gillo, Director, Human Resources, Europe, Advanced Micro Devices

Reviews

There are no reviews yet.

Be the first to review “Managing Difficult Participants Pocketbook”