The classic challenges frequently encountered by managers and team leaders – those new to the role as well as the more experienced – are described in the new, 3rd edition of the People Manager’s Pocketbook.
The author gives a snapshot of each challenge or problem area in which he describes the situation the manager might be facing, identifies the possible reasons behind the problem and puts forward a number of practical solutions.
The snapshots are clustered under five broad headings, each having its own chapter. The longest section looks at issues such as motivation, negotiating with team members, communication breakdowns, working with difficult individuals, resistance to change and implementing unpopular decisions.
There are sections too on building teams, up-skilling team members and responding to poor performance and setbacks. The situation/reasons/solutions structure runs throughout.