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The Wisdom of the Crowd

The Wisdom of the Crowd
The Wisdom of the Crowd
The Wisdom of the Crowd

Why do many countries have a legal system that favours a jury over a judge to determine guilt or innocence? The answer is that humans have many times discovered the wisdom of the crowd.

In its modern form, crowdsourcing ideas has become fashionable. But written evidence for this big idea goes back a long way. In his ‘Politics’ Aristotle classifies constitutions.

So why are the many wiser than individual experts? 

It turns out that they aren’t always. But they can be. The better question is when are the many wiser than individual experts?

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The Halo Effect

The Halo Effect
The Halo Effect
The Halo Effect

The thing about cognitive biases is their pervasiveness. They can affect all areas of our thinking. But some have a bigger impact on management, leadership, and business decisions. And one example is the Halo Effect.

The halo effect can take a single example of excellence, and create the impression that we have a star in our midst. This could be company results, an effective middle manager, or a new hire.

With all of these, we have the ability to see something great and assume it is part of a pattern. The evidence for this may be lacking. Indeed, it may be a one-off hot-spot in a field of mediocrity.

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The Black Swan Effect

The Black Swan Effect
The Black Swan Effect
The Black Swan Effect

Black Swan is a movie that follows the story of a ballerina in a New York ballet company. Her life is consumed with dance.

Oops. Wrong Black Swan.

The Black Swan is a book that sets out the nature and impact of rare, improbable events. The author, Nassim Nicholas Taleb, coined the metaphor of Black Swan to describe them.

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ERP: Enterprise Resource Planning

ERP: Enterprise Resource Planning
ERP: Enterprise Resource Planning
ERP: Enterprise Resource Planning

ERP, or Enterprise Resource Planning is nothing more than a big piece of software. It sits at the centre of big organisations, handling lots of important tasks.

More recently, smaller scale ERP applications have come onto the market. These allow new and small businesses to get the benefits of  linked back office functions. This is due, in large part, to the availability of managed, cloud-based software.

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Eating Frogs

Eating Frogs
Eating Frogs
Eating Frogs

Many of us are good at procrastination: putting things off to some unspecified ‘later’. For some, it’s a minor inconvenience. For others it’s a chronic drain on their productivity. One of the many solutions is eating frogs.

Not literally eating frogs, of course. This is a literary allusion. Although it’s not wholly clear where the credit should go. But in its modern form, Brian Tracy popularised the principle of eating frogs.  His best-selling 2001 book on personal productivity was  ‘Eat that Frog!’ (US|UK).

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System 1 and System 2

System 1 and System 2
System 1 and System 2
System 1 and System 2

In understanding how we think, one big idea has dominated in recent years. It became widely known through Daniel Kahneman‘s phenomenal best-seller, ‘Thinking, fast and slow’. It’s the idea that we process information in two ways. There are two parallel thinking systems in our minds: System 1 and System 2.

There are many terms for these two systems. They have been called:

  • associative and rule-based
  • implicit and explicit
  • intuitive and analytical
  • experiential and rational
  • and many more

The terms System 1 and System 2 are marvellously neutral. They first emerged in a paper by Keith Stanovich and Richard West. But it’s Kahneman’s adoption of this language and the popularity of his book that gave them fame.

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FISH! Philosophy

FISH! Philosophy
FISH! Philosophy
FISH! Philosophy

What if excellent customer service and great team working could be fun? How could that transform your workplace? Those are the questions behind the FISH! Philosophy. It’s a training programme designed around behaviours that came about spontaneously. And they did so in, of all places, a fish market.

The FISH! Philosophy is a trademarked training programme. So, in this article, we’ll tread lightly in describing its main ideas. If you want to know more, the place to visit is Charthouse Learning’s FISH! Philosophy website.

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Transactional Analysis

Transactional Analysis
Transactional Analysis
Transactional Analysis

If only we could understand people’s behaviour at work. Especially when communication so often seems to create, rather than solve, problems. Well, there is a big idea for that. It’s called Transactional Analysis.

Transactional Analysis (TA) has its roots firmly in psychotherapy. But it is of great value to managers and professionals. Its use of simple models and everyday language make it highly accessible. And, although much is often misinterpreted, the basic ideas give many powerful insights. With the help of TA, you can better understand the workplace dynamics around you.

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Kanban

Kanban
Kanban
Kanban

Toyota is a powerhouse for developing ideas that you’ll find around the world. Take for example, Lean, Kaizen, Seven Wastes, Just in Time, Jidoka, Six Sigma and, indirectly, Scrum. And one more: I give you Kanban.

Pronounce Kanban as kaahnbaahn with long aah sounds. It started out as part of Toyota’s ‘Just in Time’ lean production system. The word refers to cards that visibly represented the flow of parts through the manufacturing process.

Now, we use Kanban tracking project work. It has risen in popularity over recent years with the rise of Agile project management. It is one of the more popular Agile methodologies. And it’s also often combined with the most popular approach: Scrum.

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