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The OODA Loop – Colonel John Boyd’s Insight

The OODA Loop
The OODA Loop
Colonel John Boyd’s OODA Loop

The OODA Loop is is an idea that arose within the US military in the 1960s. It was developed by Colonel John Boyd. But the principles are broader than military theory, and managers can get a lot from them.

When I first learned about the OODA Loop, there was very little available to read about it. A few highly technical papers by military strategists, and copies of Boyd’s original seminar notes.

Now, there is a lot more available on the web. But almost all of it still focuses on the military applications. I want to see what the OODA Loop offers us more widely.

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Customer Care – Beyond Customer Service

Customer Care - More thanCustomer Service
Customer Care - More than Customer Service
Customer Care – More than Customer Service

It always seems to me that, to give good customer care, you need to, well… care.

Once you truly care about your customer, the rest comes sort of naturally. It’s built into our human wiring.

So, what is customer care, and how should it differ from ‘mere’ customer service?

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Urgent and Important – The Eisenhower Matrix

Urgent and Important - The Eisenhower Matrix

Urgent and Important - The Eisenhower MatrixThe distinction between urgent and important is an essential one. It’s a staple of time management, and rightly so.

It was first popularised by President Dwight D Eisenhower, but has been picked up by generations of productivity advisors. When you understand what is important, and distinguish those things from others that are merely urgent, you gain real control of how you use your time.

So, urgent and important – or more properly, the distinction between them – is truly a big idea.

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Mentoring – Passing on the Benefit of Your Experience

Mentoring - Passing on the Benefit of Your Experience

Mentoring - Passing on the Benefit of Your ExperienceThese days, mentoring is defined – more often than not – in distinction to coaching.

That’s easy to do, but if I were to do so, it would pre-suppose that you know what coaching is. And you may do. But, what if you don’t?

I have set myself the task of describing mentoring without mentioning coaching again in this article.

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Positive Organisational Scholarship

Positive Organisational Scholarship

Positive Organisational ScholarshipThe easiest way to understand Positive Organisational Scholarship is to think of it as the systematic study of Positive Psychology, at the level of an organisation. And, if you need a primer on Positive Psychology, take a look at our article.

A lot of the formal descriptions of Positive Organisational Scholarship (POS) use dry academic language. Put simply, it’s the study of what makes members of an organisation perform at their best levels, by focusing on what they do well.

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TED – Technology, Entertainment, Design… and so much more

TED

TEDI am loathe to introduce you to TED, if you don’t already know it. It is like crack cocaine for the intellectually curious. That is, it provides a deep sense that you are awesome and can achieve anything. And it’s highly addictive.

Since the organisation started as a promoter of conferences, it has grown into a worldwide phenomenon and a fantastic intellectual resource base. You can learn about whatever topic or field of human endeavour interests you. TED invites some of the world’s leading thinkers and practitioners to give the talk of their lives – or sometimes a demonstration or performance.  And it records those talks and makes them freely available.

I❤️TED

Continue reading TED – Technology, Entertainment, Design… and so much more

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Best Year Ever

Best Year Ever

It’s January the First. Happy New Year. And wouldn’t it be great if you could make this year your best year ever?

Best Year EverWell this is the mission of one of the biggest names in today’s self-help industry, Michael Hyatt. His ‘Your Best Year Ever’ online program has been running for a number of years now. And last year, he published it as an ordinary book. No more are we reliant on a high-priced wait-listed program. For a few pounds or dollars, you can read his guidance and follow his plan.

2019 promises to be a difficult year, globally. So, let’s find out how you can have your best year ever.

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Santa Claus – aka Father Christmas

Santa Claus

Santa Claus is a chimera of historical and mythical figures.
He is also a cultural winner, having dominated the competing winter-time icons.

But first: if you’re reading this on the day of publication…

Santa Claus

  • Merry Christmas
  • Joyeux Noël
  • Feliz Navidad
  • Fröhliche Weihnachten
  • Buon Natale
  • Feliz Natal
  • मेरी क्रिसमस!
  • Счастливого рождества!
  • Nadolig Llawen
  • Nadelik looan na looan blethen noweth

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Cognitive Behavioural Coaching (CBC)

Cognitive Behavioural Coaching

Cognitive Behavioural Coaching is not as well known as others among our Big Ideas. In fact, it’s more of a spin-off from a Big Idea, than one in its own right. But Cognitive Behavioural Therapy (CBT) would certainly qualify. It has had and is having a huge impact on people with serious problems.

Cognitive Behavioural CoachingBut CBT is not designed for the workplace. It’s a tool for mental health practitioners. If only there were something that could apply its principles to lower level stress and self-efficacy problems than its older sibling, CBT.

This is where Cognitive Behavioural Coaching comes in. Drawing from the ideas and tools of CBT, it is ideal for problems like:

  • procrastination
  • stress
  • lack of assertiveness or of confidence
  • perfectionism
  • hesitancy in decision-making
  • aggression

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Power Dressing: How to Dress for Success

Power Dressing

Power DressingLet’s be under no illusions. This article may be about power dressing. But you aren’t going to get fashion tips here!

Oh no. I am far from remotely qualified on that front. Instead, we’ll look at the phenomenon of power dressing, what it is, and whether it is still relevant.

Continue reading Power Dressing: How to Dress for Success

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