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12 Blogs for Christmas

Holly&Ivy

This has been a great year for the Pocketblog, seeing reading figures rise substantially and reaching the milestone of our 100th blog posting.

So, with Christmas coming at the end of the week, let’s do a round-up of some personal favourites from among this year’s Pocketblogs.

Here is something for each of the twelve days.  Enjoy!

1. Start as you mean to go on: Happiness

After some New Year’s Resolutions to start the year off, we dived into the subject of Happiness, with ‘Happiness – as simple as ABC?’ about Albert Ellis’s Rational Emotive Behavior Therapy – the fore-runner of CBT.

2. … and Start Topical

We then moved into a subject that was much in the news in February; and still is.  With ‘Bankers’ Bonuses and Brain Biology’, we looked at recent neuroscience and how that relates to Adams’ Equity Theory.

3. Generations

In February too, I wrote two blogs about sociological ‘Generations X, Y & Z’ and ‘Generation Y at work’.  I followed this up by another about what comes ‘After Generation Y?’.

4. The Gemba

In May, inspiration waned for a week, so where did I go to find it?  ‘The Gemba’.  I got it back, and later that month, got idealistic in ‘Reciprocity and Expectation’ looking at the Pay it Forward ideal and the realities of Game Theory.

5. Why do we do what we do?

In the first of two blogs on how to predict human behaviour, I looked at ‘How to Understand your Toddler’ (mine actually) and Icek Ajzen’s Theory of Planned Behaviour.  Later in the year, in ‘Predicting Behaviour’, I looked at whether a simple equation (hypothesised by Kurt Lewin) could predict all behaviour.

6. One of the Best Business Books of the Year

… according to the Journal Strategy & Business is Richard Rumelt’s Good Strategy/Bad Strategy: The difference and why it matters.  In ‘What Makes a Good Business Strategy’ we looked at some of his ideas.

7. The Apprentice

This year, I have been a big fan of both series and have written my own episode by episode analysis of both The Apprentice and Young Apprentice.  I also did one blog on each for Pocketblog: ‘The Apprentice and Five Levels of Leadership’ and, for Young Apprentice, ‘Decision Failure’.

8. Drucker Triptych

Has any one individual been as influential in establishing management as a pragmatic academic discipline as Peter Drucker?  To recognise his various achievements, I wrote a triptych of blogs over the summer:

  1. The Man who Invented Management
  2. Management by Objectives
  3. R.I.P. Corporate Clone: Arise Insightful Executive

And one of Drucker’s direct contemporaries was W Edwards Deming, so I also took a look at ‘Demings’ System of Profound Knowledge’.

9. Crazy Times

Will history look on Tom Peters with the respect that it holds for Drucker and Deming?  Who knows?  But without a doubt, Peters has been influential, insightful and provocative for thirty years or more, and I am sure many of his ideas will survive.  In ‘Crazy Times Again’, I drew a line from FW Taylor (father of ‘Scientific Management’) to Peters.

10. The Circle Chart

In ‘Going Round in Circles’ I returned to management models and one of my all time favourites: Fisher and Ury’s Circle Chart. I applied it to problem solving rather than, as they did, to negotiation.

Fisher and Ury are experts on conflict resolution, as is Morton Deutsch. In ‘Conflict: As simple as AEIOU’, I looked at a fabulously simple conflict resolution model that originated in Deutsch’s International Centre for Cooperation and Conflict Resolution.

11. Two Notable Events

Two notable events made the autumn memorable for Pocketblog: one sad and one happy.

  1. In ‘A Bigger Bite’ we marked Steve Jobs’ passing
  2. With ‘Three ways to get it wrong’, we marked our hundredth blog, by looking at one of the towering social psychologists of today, Daniel Kahneman

12. And finally, our most popular topic

Tuckman’s model for group formation has proved to be our most popular topic by far this year.  We have returned to it three times, each time looking at a particular facet:

  1. ‘Swift Trust: Why some teams don’t Storm’
  2. ‘Team Performance Beyond Tuckman’
  3. ‘Tuckman Plus’ is the first of two posts.  It is the last topic post of 2011 and its companion (‘Part 2: Transforming’) will be the first of 2012

So here’s the deal

  • Have a very merry and peaceful Christmas.
  • Have a very happy and healthy New Year.
  • Be good, have fun, stay safe, and prosper.

From all at Management Pocketbooks,
our colleagues at Teacher’s Pocketbooks too,
and from me particularly.

Mike

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Reciprocity and Expectation

I got a phone call out of the blue yesterday.  I have noticed that this kind of call can either be a complete waste of time (’do you want to save money on your toner cartridges/wine/mortgage/pet insurance?’) or thought-provoking.  This one was most certainly the latter.

Tip of the day

You may have noticed on the main Management Pocketbooks website (you can get to it by clicking the logo at the top of the right hand column next to this blog) the Tip of the Day function.

SeeOurTipoftheDayTipoftheDay29Apr2011

If you click on it, you will get a different tip each day.  This caller had done just that, and got one of mine.

Keeping Promises

‘If I keep my promise, will you keep yours?
If I don’t believe you will, why should I bother?
Vroom’s model of motivation!

This tip came from the Management Models Pocketbook, where I describe Victor Vroom’s Expectancy Theory.  This is the section in the free extract you can view on the Management Models Pocketbook page, by clicking on ‘view extract’.

The tip was about the way that we can fail to motivate others if we get a reputation for not delivering on promised rewards.  But the tip had resonated with my caller in another way.

Honesty and Reciprocation

In her job, Alison had been thinking about the importance of truth and honesty.  She had read the quote and thought about the reciprocation of honesty, which got us into an interesting discussion about the nature of truth.

Reciprocation appears to be a fundamental part of human nature.  It is the basis of a large part of our society:

  • Trade, commerce and negotiation
  • Moral philosophy (do unto others… – the so-called ‘golden rule’)
  • Community and the trading of favours
  • Criminal justice (punishment fitting the crime – an eye for an eye)
  • Diplomatic exchange and warfare

Of course pure reciprocity is not always seen as the ideal in all of these cases.  In negotiation, a win-win goes beyond pure exchange of fair value and in moral philosophy, alternative approaches have developed and extended the golden rule, starting with Kant’s categorical imperative.  In community, the concept of paying forward, rather than paying back emerged in the 1950s and hit its peak of popular awareness in the 1990s with the film ‘Pay it Forward’.

[youtube=http://www.youtube.com/watch?v=UPcwQi-AnWI]

There is no need to analyse the failings of tit-for-tat reciprocity in the criminal justice and diplomatic arenas!

In the world of influence, reciprocity is king

As Richard Storey points out in the Influencing Pocketbook, appeal to self interest is a powerful influencer.  But what is equally powerful is to appeal to our innate instinct to reciprocate a gift or a concession.  It is as if, your self interest served, you feel a need to express your gratitude with a reciprocal action.

This offers me a powerful way to influence your thinking or your behaviour.  If I meet your need or give you something you want, then you will feel an urge to give me something in return.  If I give you an honest answer, then you are more likely to be honest with me.

Game theory

But here is where the problem lies.  If I deal honestly with you, can I expect you to deal honestly with me?  If I do trust you and you reciprocate, we can get the best possible collective results, but if you cheat on  me, you optimise your gain, while I lose out.  So what should I do?

This is the domain of ‘game theory’ – the mathematical study of sequences of plays within a set of rules, where the players have some choice.  It turns out that tit-for-tat is a pretty good strategy…

… but not the best.  Constant cheating and constant trusting are both poor strategies, but one strategy stands out.

I am wondering whether I should share this.  What are the ethics of sharing a strategy that must mean some cheating, some trusting and some tit-for-tat behaviour?  Hmmm, that is something to think about.

So here’s the deal

The optimum strategy  in part depends on the strategy of your counter-party – your ‘opponent’ in the game.  But one of the most successful strategies seems to be ‘modified tit-for-tat’.  This means you start by reciprocating, to build trust, but every now and then, take advantage of the situation by cheating.  Then, revert to tit-for-tat behaviour to rebuild trust… and so on.

Does that sound familiar?  I have encountered it a number of times and it hurts.  For those of us who believe we act fairly and with integrity, encountering it in someone we trust is unpleasant.  It leaves us with a difficult choice: one I faced recently.

Should I reciprocate the cheating behaviour?  That was my instinct.  But maybe pure reciprocity is not the ideal strategy.  I relented and resorted to a tactic designed to rebuild trust.  Does this make me a gullible mark, ready to be fleeced the next time?  I don’t think so, because there is always one strategy I have not yet rolled out: not cheating, not trusting, not tit-for-tat.

You can always stop playing the game.

Some Management Pocketbooks you might enjoy

The Negotiator’s Pocketbook

The Influencing Pocketbook

The Handling Resistance Pocketbook

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