Handling Resistance Pocketbook

Mike Clayton

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Description

Resistance, with its unproductive cycle of challenge and conflict, frequently stifles new ideas and holds back change. The Handling Resistance Pocketbook looks at the reasons why people resist, how you can identify the level of their resistance and, vitally, the tactics you can adopt to handle the resistance in a positive, respectful and productive way. To engage positively with resistance and manage it effectively you must first understand it. Author Dr Mike Clayton’s innovative onion model gives readers a clear and succinct insight into the different layers of resistance and for each layer he suggests practical steps for tackling the issues. For the trainer there are tips on handling resistance to learning, for the salesperson there is advice on overcoming objections to sales pitches and for the team leader there are strategies for implementing change and gaining acceptance of new ideas. From the author of the Management Models Pocketbook.

Product Details

Author

Mike Clayton

Formats Available

paperback, ebook

Publication Date

2010

Paperback Pages

112

Paperback Dimensions

105 x 148 x 7 mm

Paperback ISBN

978 1 906610 23 4

eBook ISBN

9781907078552

Endorsements

“Using thought-provoking frameworks supported with examples and insightful asides, Mike Clayton brings his talent for providing clarity to a challenging and essential topic. Anyone seeking to influence or lead change will benefit greatly from this work.”
Nick Alcock, Corporate Learning & Organisation Development Manager, Royal Borough of Kensington & Chelsea

“A handy resource of tools and hints, relevant to virtually all walks of life. Practical without taking itself too seriously!”
Mark Holmes, Deputy Director, UK Department for Business, Innovation & Skills