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At some stage or other we all have to deal with difficult conversations. This work helps you learn how to communicate with authority, clarity and persuasiveness, and – through active listening, mirroring body language and other techniques – how to empathize with the other person and how to interpret what they are saying, feeling and thinking.
| Author | Peter English |
|---|---|
| Formats Available | paperback, ebook, audiobook |
| Publication Date | 2009 |
| Paperback Pages | 112 |
| Paperback Dimensions | 105 x 148 x 7 mm |
| Paperback ISBN | 978 1 906610 04 3 |
| eBook ISBN | 9781908284143 |
| Audiobook ISBN | 9781910186527 |
“This book tells you everything you need to know to handle difficult conversations. It doesn’t flinch from giving tough advice. I recommend it wholeheartedly, and will use it as a resource for my coaching clients.”
David Megginson, Professor Emeritus, Sheffield Business School, Sheffield Hallam University
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