Key Account Manager’s Pocketbook (ebook only)

Description

The new, 2nd edition of the Key Account Manager’s Pocketbook gives practical advice on how to keep and develop important customers, thereby maximising ongoing revenue streams, reducing sales costs, improving investment planning and increasing market knowledge. It opens by describing the key account manager’s role and then goes on to describe how to rise up the so-called customer perception ladder, moving from a simple commodity supplier to developing a solid, long-term business partnership with your key customers. The author next explains how to develop the ‘key account development plan’, how to increase your influence with the decision-maker in your key account (relationship management) and how to win new business. The final chapter runs through the essential steps of key account handling. There are short exercises throughout which, if carried out, will help to reinforce the key learning points.

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Endorsements

“This compact, easy-to-read book on key account management reduces this complex subject to understandable proportions and easily beats most of the dense, convoluted current texts on the topic.”
Professor Malcolm McDonald, Professor of Marketing Planning, Cranfield School of Management

“Building long-term customer-supplier partnerships is the foundation of business success. The Key Account Manager’s Pocketbook shows you how to do this using proven strategies and techniques. It is a must read business book.”
Sahar Hashemi, Co-founder of Coffee Republic and author of Anyone can do it