The Marketing Pocketbook is authoritative, comprehensive and – with its clear, concise, factual wording – easily accessible. Authoritative because it is written by an experienced and highly respected management consultant. Comprehensive because of the sheer volume of facts that this Pocketbook manages to squeeze in. The content is structured into three parts. The first part explains the basic concepts and looks at what marketing is. The second deals with the marketing process, in other words how to go about it. The final part of the Pocketbook looks at putting the theory into practice. All the fundamentals of marketing are covered, from market research and developing a marketing strategy to planning and implementing marketing campaigns. And accessible because we strip away all the unnecessary padding and present nothing but the key facts.
Search Results for: marketing
Marketing Pocketbook (ebook only)
The Marketing Pocketbook is authoritative, comprehensive and – with its clear, concise, factual wording – easily accessible. Authoritative because it is written by an experienced and highly respected management consultant. Comprehensive because of the sheer volume of facts that this Pocketbook manages to squeeze in. The content is structured into three parts. The first part explains the basic concepts and looks at what marketing is. The second deals with the marketing process, in other words how to go about it. The final part of the Pocketbook looks at putting the theory into practice. All the fundamentals of marketing are covered, from market research and developing a marketing strategy to planning and implementing marketing campaigns. And accessible because we strip away all the unnecessary padding and present nothing but the key facts.
Absence Management Pocketbook (EBOOK only)
The Absence Management Pocketbook examines why people take time off and what caring, committed and professional managers can reasonably do about it. Sixty practical suggestions for reducing absenteeism are detailed, followed by a look at the legal aspects of employment and advice on how to introduce an absence control policy. The author also looks at the costs of absenteeism (monetary and psychological) and five ways of measuring absence. This is an updated edition of the previously entitled Controlling Absenteeism Pocketbook.
Absence Management Pocketbook (EBOOK only)
The Absence Management Pocketbook examines why people take time off and what caring, committed and professional managers can reasonably do about it. Sixty practical suggestions for reducing absenteeism are detailed, followed by a look at the legal aspects of employment and advice on how to introduce an absence control policy. The author also looks at the costs of absenteeism (monetary and psychological) and five ways of measuring absence. This is an updated edition of the previously entitled Controlling Absenteeism Pocketbook.
Business Planning Pocketbook EBOOK (deprecated)
The Business Planning Pocketbook (3rd Edition) explains what issues to address, how to write a business plan, what questions to ask, how much detail to include and the time-frame to adopt. In the chapter on planning theory the author identifies eight different planning styles, followed in the next chapter with a description of the seven stages of the planning process. In his summary the author says: ‘A plan is a statement of what you intend to achieve, how, when and with what resources’. A complex subject made simple. Author Neil Russell-Jones is widely published, speaks internationally, lectures and is a special advisor for the Princes Youth Business Trust. In the Management Pocketbooks Series he has also written books on decision-making, strategy, managing change and marketing.
Big Ideas
Big Ideas
Big Ideas is a series of articles about important ideas, which all managers should be familiar with. We publish new articles weekly. At the end of each quarter, we’ll link this page to the content that we’ve published.
Colour Jackets
- 360 Degree Feedback Pocketbook
- Absence Management Pocketbook
- Advanced Coaching Pocketbook
- Appraisals Pocketbook
- Assertiveness Pocketbook
- Balance Sheet Pocketbook
- Body Language Pocketbook
- Business Planning Pocketbook
- Career Transition Pocketbook
- Coaching Pocketbook
- Cognitive Behavioural Coaching Pocketbook
- Communicator’s Pocketbook
- Competencies Pocketbook
- Confidence Pocketbook
- Creative Manager’s Pocketbook
- C.R.M. Pocketbook
- Cross-cultural Business Pocketbook
- Customer Service Pocketbook
- Decision-making Pocketbook
- Delegation Pocketbook
- Developing People Pocketbook
- Discipline & Grievance Pocketbook
- Diversity Pocketbook
- Emotional Intelligence Pocketbook
- Empowerment Pocketbook
- Energy & Well-Being Pocketbook
- Engagement Pocketbook
- Facilitator’s Pocketbook
- Feedback Pocketbook
- Handling Complaints Pocketbook
- Handling Resistance Pocketbook
- Icebreakers Pocketbook
- Impact and Presence Pocketbook
- Improving Efficiency Pocketbook
- Improving Profitability Pocketbook
- Induction Pocketbook
- Influencing Pocketbook
- Interviewer’s Pocketbook
- IT Trainers Pocketbook
- Key Account Manager’s Pocketbook
- Leadership Pocketbook
- Learner’s Pocketbook
- Learning Needs Analysis Pocketbook
- Management Models Pocketbook
- Manager’s Pocketbook
- Managing Assessment Centres Pocketbook
- Managing Budgets Pocketbook
- Managing Cashflow Pocketbook
- Managing Change Pocketbook
- Managing Customer Service Pocketbook
- Managing Difficult Participants Pocketbook
- Managing Recruitment Pocketbook
- Managing Upwards Pocketbook
- Managing Your Appraisal Pocketbook
- Marketing Pocketbook
- Mediation Pocketbook
- Meetings Pocketbook
- Memory Pocketbook
- Mentoring Pocketbook
- Mindfulness at Work Pocketbook
- Motivation Pocketbook
- Networking Pocketbook
- Negotiator’s Pocketbook
- NLP Pocketbook
- Nurturing Innovation Pocketbook
- Openers and Closers Pocketbook
- People Manager’s Pocketbook
- Performance Management Pocketbook
- Personal Success Pocketbook
- Positive Mental Attitude Pocketbook
- Presentations Pocketbook
- Problem Behaviour Pocketbook
- Project Management Pocketbook
- Psychometric Testing Pocketbook
- Resolving Conflict Pocketbook
- Sales Excellence Pocketbook
- Salesperson’s Pocketbook
- Self-Managed Development Pocketbook
- Starting in Management Pocketbook
- Storytelling Pocketbook
- Strategy Pocketbook
- Stress Pocketbook
- Succeeding at Interviews Pocketbook
- Sustainability Pocketbook
- Tackling Difficult Conversations Pocketbook
- Talent Management Pocketbook
- Teambuilding Activities Pocketbook
- Team Coaching Pocketbook
- Teamworking Pocketbook
- Telephone Skills Pocketbook
- Thinker’s Pocketbook
- Time Management Pocketbook
- Trainer’s Pocketbook
- Training Evaluation Pocketbook
- Transfer of Learning Pocketbook
- Transformative Change Pocketbook
- Virtual Teams Pocketbook
- Vocal Skills Pocketbook
- Webinars Pocketbook
- Working Relationships Pocketbook
- Workplace Politics Pocketbook
- Writing Skills Pocketbook
Pocket Correspondence Course
The Pocket Correspondence Course ran as a series of 72 blogs over 18 months (January 2013 – June 2014). It was designed to build up an extended course in management covering many of the basic topics a new manager will want a grounding in.
You can dip into it to read the subjects that interest you, or you can follow the course, right from the start. If you do that, you may want a course notebook, for the exercises and any notes you want to make.
The Six Sections
- Personal Effectiveness*
- Communication Skills*
- Basic People Management
- Applied People Management Skills
- Organisational Management: Core Business
- Organisational Management: Business Assets
* We have collated the blogs from the Personal Effectiveness and Communication Skills sections, along with a few other blogs, into an ebook, Quick Tips for Managers: Personal Skills.
Personal Effectiveness
- Self Confidence
- Personal Impact
- Assertiveness
- Type A and Type B
- John Adair’s Four-D System
- Manage Stress at Work
- An Introduction to NLP Skills
- Decision Making
- Career Development
- Learning
- Being Organised
- Personal Reputation
- Starting in Management
Communication Skills
- Listening
- Getting in Sync with Rapport
- Words, Voice, Expression, and What? (The Mehrabian Myth)
- Questions, Questions, Questions
- Four Step Negotiation
- Presenting Effectively
- Making Meetings Work for You
- The Interview Process
- The Three Powers of Persuasion
- Report and Proposal Writing Still Matters
- The Worst Form of Communication
- Transactional Analysis for Managers
- How to Manage a Challenging Conversation
Basic People Management
- Setting Good Goals
- Feedback Mandatory
- Delegation: Double your Capacity
- Coaching: A Manager’s Best Tool
- Dealing with Difficult Behaviour
- Appraisal Time: a Polemic
- Training & Development: What a Manager Needs to Know
- Styles of Management
- Situational Leadership
- What Motivates your Team Members?
- Motivational Needs (David McClelland)
- Victor Vroom and Why Motivation Goes Wrong
Applied People Management Skills
- Forming, Storming, Norming: The Tuckman Model of Group and Team Development
- Meredith Belbin’s Team Roles Model
- Howard Gardner’s Theory of Multiple Intelligences
- The Synectics Problem Solving Process
- Creativity
- Team Decision Making
- Leadership Challenge
- Team Building
- Lewin, Bridges, and the Phases of Change
- Scott and Jaffe: The Change Grid and How we Respond to Change
- Resistance to Change
- Handling Conflict
Organisational Management: Core Business
- The Value Chain
- How to Get purchasing Right
- Lean Thinking
- Process Map
- SWOT, PESTLE, and Waterfall Analysis
- Business Strategy Tools
- Vision, Mission, and Values
- Project Lifecycle
- The Triple Constraint
- Stakeholder Management
- The Critical Path
- The Gantt Chart
- Risk Management
Organisational Management: Business Assets
Management Thinkers …and Doers
How many have you heard of?
Go on! Take a look down the list. How many of these great thinkers and practitioners do you know. And even if you know them, how many can you be sure you really know what they contributed, and why it’s valuable?
Here is an index to our Management Thinkers series.
There are now around 200 of the biggest figures in the theory and practice of management.
This list is current at the end of Q4 2017. We are drawing a line under this sequence of articles for now, but the archive will remain.
A
- Jennifer Aaker
- John Adair
- Karol Adamiecki
- Icek Ajzen
- Teresa Amabile
- Igor ︎ Ansoff
- Chris Argyris
- Mary Kay Ash
B
- Lotte Bailyn
- David Bancroft-Turner
- Richard Bandler and John Grinder
- Duncan Bannatyne
- Christopher Bartlett and Sumantra Ghoshal
- Bernard Bass
- Roy Baumeister
- Meredith Belbin
- Warren Bennis (and Part 2)
- Jeff Bezos
- Robert Blake (& Jane Mouton)
- Kenneth Blanchard
- Karen Brady
- Richard Branson
- David Brent
- Katherine Briggs (& Isabel Briggs-Myers)
- Isabel Briggs-Myers (& Katherine Briggs)
- Brenee Brown
- Warren Buffett
- James MacGregor Burns
- Tony Buzan
C
- James Caan
- Susan Cain
- Kim Cameron
- Andrew Carnegie
- Dale Carnegie
- James Champy (& Michael Hammer)
- W Chan Kim (& Renee Mauborgne)
- Alfred Chandler
- Clayton Christensen
- Robert Cialdini
- Jim Collins
- Philip Crosby
- Mihaly Csikszentmihalyi
- Amy Cuddy
D
- Edward de Bono
- Arie de Geus
- Michael Dell
- W Edwards Deming
- Jane ni Dhulchaointigh
- Walt Disney
- Peter Drucker Part 1 and Part 2 and Part 3
- Nancy Duarte
- Stephen Dubner (& Steven Levitt)
- Angela Duckworth
- Carol Dweck
E
F
G
- Julia Galef
- Henry Gantt
- Timothy Gallwey, and here
- Howard Gardner
- Bill Gates
- Sumantra Ghoshal and Christopher Bartlett
- Frank and Lillian Gilbreth
- King Camp Gillette
- Rob Goffee and Gareth Jones
- Eliyahu Goldratt
- Daniel Goleman
- William Gordon and George Prince
- Adam Grant
- Lynda Gratton
- Philip Green
- Robert Greenleaf
- John Grinder and Richard Bandler
- Seth Godin
H
- Gary Hamel
- Michael Hammer (& James Champy)
- Charles Handy … and Part 2
- Chip Heath and Dan Heath
- Margaret Heffernan
- John Heron
- Frederick Herzberg
- Sylvia Ann Hewlett
- Linda Hill
- Napoleon Hill
- Vlatka Hlupic
- Geert Hofstede
- Carl Honore
- Nicola Horlick
- Michelle Howard
I
J
- Dennis Jaffe (& Cynthia Scott)
- Steve Jobs
- Spencer Johnson
- Whitney Johnson
- Gareth Jones ( Rob Goffee)
- Joseph Juran
K
- Daniel Kahnemann
- Ingvar Kamprad
- Rosabeth Moss Kanter
- Robert Kaplan and David Norton
- Guy Kawasaki
- Herb Kelleher
- Barbara Kellerman
- Ralph Kilmann & Kenneth Thomas
- Nancy Kline
- David Kolb
- Deborah Kolb
- Philip Kotler
- John Kotter
- James Kouzes and Barry Posner
L
- Ellen Langer
- Jean-Claude Larréché
- Estee Lauder
- Steven Levitt (& Stephen Dubner)
- Theodore Levitt
- Kurt Lewin (Lewin’s Equation, Force Fields, Freeze Phases/Change)
- Rensis Likert
M
- Niccolo Machiavelli
- David Maister
- Charles Margerison and Dick McCann
- Abraham Maslow
- Renee Mauborgne (& W Chan Kim)
- Dick McCann and Charles Margerison
- Bernice McCarthy
- David McClelland
- Rita Gunther McGrath
- Douglas McGregor
- Marshall McLuhan
- Nilofer Merchant
- David Merrill (& Roger Reid)
- Hiroshi Mikitani
- Robert Miller (& Gary Williams)
- Henry Mintzberg 1 and Henry Mintzberg 2
- Jane Mouton (& Robert Blake)
N
O
P
- David Packard
- Richard Tanner Pascale
- Tom Peters
- Tom Peters and Robert Waterman
- Michael Porter, and here, and here
- Barry Posner and James Kouzes
- Colin Powell
- C.K. Prahalad
- George Prince and William Gordon
R
S
- Sheryl Sandberg
- Virginia Satir
- Edgar Shein
- Warren Schmidt (& Robert Tannenbaum)
- Donald Schön
- Cynthia Scott (& Dennis Jaffe)
- Susan Scott
- Martin Seligman
- Peter Senge
- Alfred P Sloane
- Karen Stephenson
- Rosemary Stewart
- Alan Sugar
- Cass Sunstein and Richard Thaler
T
- Hirotaka Takeuchi (& Ikujiro Nonaka)
- Nassim Nicholas Taleb
- Deborah Tannen
- Robert Tannenbaum (& Warren Schmidt)
- Frederick Winslow Taylor
- Philip Tetlock
- Richard Thaler and Cass Sunstein
- Kenneth Thomas and Ralph Kilmann
- Roselinde Torres
- Eiji Toyoda
- Fons Trompenaars
- Bruce Tuckman
U
V
W
- Samuel Walton
- Robert Waterman & Tom Peters
- Jack Welch
- Gary Williams (& Robert Miller)
- Oprah Winfrey
- Liz Wiseman
- Joan Woodward
Y
Book extracts
Book extracts
Click on any title to see sample pages, including contents page, author biography and endorsements…
- 360 Degree Feedback Pocketbook
- Absence Management Pocketbook
- Advanced Coaching Pocketbook
- Appraisals Pocketbook
- Assertiveness Pocketbook
- Balance Sheet Pocketbook
- Body Language Pocketbook
- Business Planning Pocketbook
- Career Transition Pocketbook
- Coaching Pocketbook
- Cognitive Behavioural Coaching Pocketbook
- Collaborative Working Pocketbook
- Communicator’s Pocketbook
- Competencies Pocketbook
- Confidence Pocketbook
- Creative Manager’s Pocketbook
- C.R.M. Pocketbook
- Cross-cultural Business Pocketbook
- Customer Service Pocketbook
- Decision-making Pocketbook
- Delegation Pocketbook
- Developing People Pocketbook
- Discipline & Grievance Pocketbook
- Diversity Pocketbook
- Emotional Intelligence Pocketbook
- Empowerment Pocketbook
- Energy & Well-Being Pocketbook
- Engagement Pocketbook
- Facilitator’s Pocketbook
- Feedback Pocketbook
- Handling Complaints Pocketbook
- Handling Resistance Pocketbook
- Icebreakers Pocketbook
- Impact and Presence Pocketbook
- Improving Efficiency Pocketbook
- Improving Profitability Pocketbook
- Induction Pocketbook
- Influencing Pocketbook
- Interviewer’s Pocketbook
- Key Account Manager’s Pocketbook
- Leadership Pocketbook
- Learner’s Pocketbook
- Learning Needs Analysis Pocketbook
- Listening Skills
- Management Models Pocketbook
- Manager’s Pocketbook
- Managing Assessment Centres Pocketbook
- Managing Budgets Pocketbook
- Managing Cashflow Pocketbook
- Managing Change Pocketbook
- Managing Customer Service Pocketbook
- Managing Difficult Participants Pocketbook
- Managing Upwards Pocketbook
- Managing Your Appraisal Pocketbook
- Marketing Pocketbook
- Mediation Pocketbook
- Meetings Pocketbook
- Memory Pocketbook
- Mentoring Pocketbook
- Mindfulness at Work Pocketbook
- Motivation Pocketbook
- Networking Pocketbook
- Negotiator’s Pocketbook
- NLP Pocketbook
- Nurturing Innovation Pocketbook
- Openers and Closers Pocketbook
- People Manager’s Pocketbook
- Performance Conversations Pocketbook
- Performance Management Pocketbook
- Personal Success Pocketbook
- Positive Mental Attitude Pocketbook
- Presentations Pocketbook
- Problem Behaviour Pocketbook
- Project Management Pocketbook
- Resolving Conflict Pocketbook
- Sales Excellence Pocketbook
- Salesperson’s Pocketbook
- Self-Managed Development Pocketbook
- Starting in Management Pocketbook
- Storytelling Pocketbook
- Strategy Pocketbook
- Stress Pocketbook
- Succeeding at Interviews Pocketbook
- Sustainability Pocketbook
- Tackling Difficult Conversations Pocketbook
- Talent Management Pocketbook
- Teambuilding Activities Pocketbook
- Team Coaching Pocketbook
- Teamworking Pocketbook
- Telephone Skills Pocketbook
- Thinker’s Pocketbook
- Time Management Pocketbook
- Trainer’s Pocketbook
- Training Evaluation Pocketbook
- Transfer of Learning Pocketbook
- Transformative Change Pocketbook
- Virtual Teams Pocketbook
- Vocal Skills Pocketbook
- Webinars Pocketbook
- Working Relationships Pocketbook
- Workplace Politics Pocketbook
- Writing Skills Pocketbook